To place an order, simply add all desired items to your shopping cart. To place any of the items in a shopping cart, simply click on its price on its individual product page under "add to cart." You may change quantities by entering a desired number and hitting the 'recalculate' button. To remove an item, simply set its quantity to zero. Once complete, please hit the 'checkout' button.
Not only do we accept all major credit cards such as Visa, Amex, Master, but also Paypal, Debit Cards, Net Banking, (overseas banks supported). Our Merchant Account is registered with http://www.CCAvenue.com (Online Payment Gateway) and all payment modes that are listed on their site are available to Teamoods customer's. More information available here and here. If you have a confusion, email or call us free.
The entry point for your gift-certificate is found on the very first check-out page, where you are given an option of using a gift-certificate or credit card. Please select 'gift-certificate' and our system will automatically subtract its amount from your purchase. And allow you to place any amount remaining on a credit card of your choice. We unfortunately may not do this retroactively, so please follow these instructions thoroughly and email us if there are still problems before completing your order!
You can order by Phone, and we will send you an electronic invoice that you can pay online. At this moment we do not accept any mode of payment other than our secured online payment. Wire Transfer payments is accepted only for Teamoods or Premier's Distributors.
1. Order : To complete an order, our visitors must share with us contact information (name, e-mail, billing and shipping address) This information is used to create an account to process and ship your orders.
2. Newsletter : We invite visitors to subscribe to our newsletter, and ask for e-mail contact information to assist in its distribution. All customers receive updates of new issues automatically. Should you wish to not receive these, you may easily opt-out. Please see Choice/Opt-Out section for more info.
3. Surveys : From time-to-time our site requests information from users by way of surveys. For example, our 'e-mail us' form has survey information. Participation in these surveys is always voluntary and the visitor therefore has a choice whether or not to disclose this information. Information requested occasionally includes contact information (such as name and shipping address), tea preferences and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
4. Feedback : We invite our customers to submit reviews of the products they have purchased earlier. This information is then displays on our site in the Testimonials section to help other visitors' shopping experience. These submissions are always voluntary, and the only personal information requested is customer's name.
5. Tell-A-Friend : We invite our customers to mail friends. This is meant to encourage a visit to our store. To facilitate this, we ask for the name and e-mail address of the recipient. This information is not traded or shared with any third parties.
6. Special Offers Our customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our customers we present the option to not receive these types of communications. On rare occasions it may be necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature, and are extremely infrequent.
7. Log Files : Logs are the information created and stored by the server and include such data as a visitor's IP (internet protocol) address, browser type, ISP (internet service provider), referring/exit pages, platform type, and date/time stamp. This information is used to analyze macro traffic trends, administer the site, and gather broad demographic information for aggregate use. None of the information collected in this matter may be used to ascertain the personal identity of any of our visitors.
Correction/Updating Personal Information: If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. This may be accomplished with a visit to account page. We will happily assist you in this task. Simply drop us a note at customercare@teamoods.com
Choice/Opt-out We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication. This may be accomplished with a visit to your account page. We will happily assist you in this task. Simply drop us a note at customercare@teamoods.com
Teamoods.com takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line. All sensitive information (such as credit card number) submitted on our Teamoods.com is encrypted. Teamoods.com doesn't store any Credit Card number on its database. The card is accepted by CCAvenues.com Secured Payment Gateway and the communication between both sites is through 256 bit secured SSL (Geotrust SSL Certificate). You may visually verify that the site is secure by looking for the closed lock icon at the bottom of either a Netscape, Firefox or IE browser. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our visitors' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our site, please send an email to itdivision@teamoods.com. Our technologists will be happy to answer your questions.
If we decide to change our privacy policy, we will promptly post those changes on this page. We want our visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted or deactivated your account information, you will not be contacted, nor will your information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.
Once the order is accepted by our couriers, you will automatically receive a message from us notifying you that your package was shipped and providing you with a means to track its progress. To learn about the status of your order, please visit your account page.
We usually send the confirmation within 24 hrs of the confirmed order. We also send shipping notification emails -- these are automatically sent as soon as the order is send out from our unit to your destination along with the order tracking number. However for any queries please contact servicedesk@teamoods.com
Sometimes international shippers are fast and sometimes painfully slow . The unfortunate part is that there is not much that we can do... they do provide tracking info. Should the items prove to be misplaced or lost, we'll happily mail a replacement. Please drop us a note if they fail to arrive after 2 weeks.
Unfortunately, we cannot cancel it at this point. The items you selected have now been boxed up, and have moved to our shipping dock awaiting a pickup.
Sorry to hear that one of the items you selected arrived damaged. Please visit your account page and indicate the items you wish to return to us. Please mail customersupport@teamoods.com along with the picture of the damage & we will gladly replace the same. (Subject to terms & conditions)
Please email us with your order number, and we'll gladly contact the shipper to arrange a Driver Follow-up. This means that the driver who made the original delivery will revisit your home, and help in the location of this package. Many times, the package is left in a place that may not be overly apparent to prevent it 'walking away.' Either way, the driver/courier company will help you locate it.
Customers interested in Wholesale rates (Bulk Quantity Purchase) or to get Distribution rights, can contact us by filling up a small form. Write to Us.
Tea never really goes "bad," just loses some flavor. Tea is best kept fresh by putting in a dark and dry, sealed in a closed container until using (and, after opened, kept as close to sealed as possible). This should keep the tea fresh up to one year (a little less for green and white teas). We do not recommend putting in the freezer, in that it will add moisture to the tea leaves, greatly reducing the flavor.
We do not sell empty tins, as these were very prone to damage in transit. Many would arrived dented, and the cost of mailing replacements soon grew prohibitively high.
While we agree that our teas are among the "coolest" and best we do mail out free samples. However,we would limit the variety/quantity.Please mail us at info@teamoods.com regarding your requirement. We will send this through ordinary EMS service.
